Refunds & Cancellations Policy

This Refunds & Cancellations Policy (hereinafter, the "Policy") forms an integral part of Kalnet's Terms & Conditions (a trade name of Caleb Abraham Lango Villada, a sole proprietor registered under Mexico's Simplified Trust Regime (RESICO)) and applies to all services hired through https://kalnet.tech.

By hiring any service, the Client acknowledges having read and accepted this Policy.

01Nature of the services

Kalnet's services — web maintenance, digital marketing, UX design, and data analytics — are personalized professional services that involve dedicated time, resources, and specialized work from the moment they start. For this reason, and except as expressly provided in this Policy, payments are non-refundable.

02General refund rule

2.1

Once the service has started, the Client may not demand a refund of the amount paid, whether in whole or in part.

2.2

The service is considered to have started when any of the following occurs, whichever happens first: (i) the Company has begun configuration, planning, or execution tasks; (ii) resources and hours have been assigned or reserved for the project; or (iii) the first day of the hired period has elapsed.

2.3

Instead of a refund, the Company may — without being obligated to — assess the feasibility of adjusting the service or offering an equivalent service as compensation, without this implying any legal consequences for the Company.

03Exceptions: when a refund does apply

As a good-faith practice, the Company will refund the amount paid in the following cases:

Before the service starts: if the Client requests cancellation before the service has started under section 2.2, 100% of the amount paid will be refunded, deducting only the non-refundable fees charged by the payment gateway (see section 6).

Duplicate or erroneous charge: if a technical error resulted in a duplicate or incorrect charge, the corresponding amount will be refunded in full.

Impossibility on the Company's part: if the Company, for reasons attributable to it, cannot provide the hired service and does not offer an alternative accepted by the Client, the unprovided proportional part will be refunded.

04Cancellation by the Client

4.1

The Client may cancel the service at any time by notifying us in writing at contacto@kalnet.tech.

4.2

Cancellation takes effect going forward: it stops future renewals, but does not generate a refund of the amount already paid for the current period, except as provided in section 3.

4.3

For recurring services (monthly or yearly), to avoid being charged for the next period, cancellation must be notified at least five (5) calendar days before the renewal date.

4.4

From the point of cancellation, the Company will not be liable for incidents, failures, data loss, or vulnerabilities affecting the website or the Client's assets as a result of the service interruption. That responsibility rests exclusively with the Client.

05Cancellation by the Company

The Company may suspend or cancel the service, notifying the Client, in the event of: (i) non-payment; (ii) misuse of the service or breach of the Terms & Conditions; or (iii) unlawful conduct or conduct that endangers operations. If cancellation is due to causes attributable to the Client, no refund will apply.

06Processing refunds and chargebacks

6.1

Approved refunds will be issued through the same payment method used for the purchase, within a period of up to 15 business days from authorization.

6.2

Payments are processed through Stripe, Inc. Fees charged by the payment gateway may not be refundable by the processor; in the case of refunds for early cancellation, these fees may be deducted from the amount to be returned.

6.3

Chargebacks. The Client agrees to contact Kalnet first to resolve any disagreement before initiating a chargeback with their bank. Improper chargebacks for services already rendered may be disputed by the Company with the corresponding evidence.

07How to request a refund or cancellation

Send an email to contacto@kalnet.tech with the subject "Refund" or "Cancellation," indicating: full name, service hired, date and proof of payment, and the reason for your request. We will respond within a maximum of five (5) business days.

08Consumer rights

This Policy does not limit the rights that Mexico's Federal Consumer Protection Law grants the Client. In the event of a dispute, the Client may approach the Federal Consumer Protection Agency (PROFECO). If you are contracting from outside Mexico, this section does not limit or waive any consumer-protection rights you may separately have under the law of your own country — it only describes the recourse available in Mexico, where Kalnet operates.

09Changes

The Company may update this Policy at any time, publishing the current version at https://kalnet.tech with its last-updated date.

Have a question before requesting a refund or cancelling? Write to us first at contacto@kalnet.tech — there's a real person on the other end, not a bot.